Privacy Policy
This Privacy Notice describes how your personal information is collected, used, and shared when you visit, communicate with or make a purchase from www.foragingantiques.co.uk (the ‘Site’). It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) (pre GDPR), and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details, how we process, collect manage and store those details and how your rights under GDPR, DPA, and PECR are adhered to.
For the purposes of the GDPR, we are the ‘controller’ of all personal data that we hold about you. Additionally, it will explain the use of cookies or software, advertising or any commercial sponsorship from third parties and the download of any documents, files, or software made available to you (if any) on this website. Our contact information is provided should you have any questions as well as links to privacy policies provided by our third-party services.
Device Information
We use Squarespace to power our online store. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you may view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as ‘Device Information’.
We collect Device Information using the following technologies:
Cookies
Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. We use a combination of cookies for different purposes on our website. For more information regarding cookies that we use please refer to our Cookie Policy.
Log Files
Log files tract actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web beacons; tags; and pixels
These are electronic files used to record information about how you browse the Site.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimize our Site (for example by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Other Information
Contact Form Information
Users contacting us through this website are required to provide explicit consent to our recording or storage of any such personal details requested. Your personal information is kept private and stored securely until a time it is no longer required or has no use. The personal details we collect through our website contact forms are:
Name
Email
Telephone
Address
We use the Contact Form Information that we collect to fulfil any requests or answer any queries within the contact form submission.
Order Information
When you make a purchase or attempt to make a purchase via this Site, we collect certain information from you. We refer to this information as ‘Order Information’ and may include:
Name
Email
Billing Address
Shipping Address
Payment Information (including credit/debit card numbers)
Telephone Number
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you
Screen our orders for potential risk or fraud
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
Our site is powered by Squarespace. For further information please follow this link to Privacy Policy – Squarespace
Email Marketing Services
We operate an email list programme used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. As part of this registration process subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. We do not rent or trade email lists with other organisations and businesses. The personal details we collect are:
We use a third-party provider, Mailchimp, to deliver our newsletter. We gather statistics regarding opening and clicks using industry standard technologies to help us monitor and improve our communications and newsletter. For further information please see the Mailchimp Privacy Policy Mailchimp's Legal Policies | Mailchimp
Subscribers can unsubscribe at any time by clicking the unsubscribe link at the bottom of our newsletter emails.
We use the Email Marketing Information that we collect to enable us to send you our Newsletters.
Sharing Your Personal Information
When we talk about ‘Personal Information’, we are referring to Device Information; Contact Form Information; Order Information; and Email Marketing Information.
We will never sell your personal data. We will not share your personal data with any third parties without your prior consent (which you are free to withhold) except where we are required to do so by law or as set out in this privacy policy.
We may pass your personal data to third parties who are service providers, agents, subcontractors to us such as couriers and parcel delivery services for the purpose of completing tasks and providing services to you on our behalf (eg to send you newsletter mailings). We do this for the purpose of our legitimate interests in operating our business and for performing our contract with you. We only disclose the personal data that is absolutely necessary for the third party to deliver the service. It is possible that the third parties may themselves engage others (sub-processors) to process your data. Where this is the case third parties will be required to have contractual arrangements with their sub-processor to ensure your information is kept secure and not used for their own purposes.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use SquareSpace to power our online store. You can read more about how Squarespace use your Personal Information here.
We also use Google Analytics to help us understand how our customers use the Site.
External Website Links
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned in this website. We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note that they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting such external links mentioned.
How Long Do We Keep Your Personal Information?
When you place an order through our Site, we will retain your Order Information for our records unless you ask us to delete this information.
How Do We Protect Your Personal Information?
We will not transfer your personal data outside the EU without your consent under the circumstances as we specified in this privacy policy. We have implemented generally accepted standards of technology to protect personal data from loss, misuse, or unauthorised alteration or destruction.
Please note however that where you are transmitting information to us over the internet, this can never be guaranteed as 100% secure.
For any payments which we take from you online we will use a recognised online source payment system.
We will notify you promptly in the event of any breach of your personal data.
How we Store your Personal Information
Your information is securely stored on a private laptop that is password secured and in some cases in a locked filing system in our office.
Unless you request otherwise, we keep your information indefinitely as we believe it is useful to provide continuity in service if and when you are a repeat buyer. If you ask us to delete your data, we will delete it from our servers and shred any physical paperwork.
Your Rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to update personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
If you want to do any of the above, we won’t charge you for it, and we have one month to respond to your request.
Please contact us direct as above if you wish to make a request, or have any other questions about how we hold and process your data.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
How to complain
We hope you won’t need to, but if you have any concerns about how we use your personal information, you can make a complaint to us using the contact details below.
You can also complain to the ICO if you are really unhappy.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to get in touch, please contact us by email at:
Email: sarah@foragingantiques.co.uk
Date of this Privacy Notice – 20/03/24